I've spent thirteen years running the systems that make service and support teams work: process, knowledge, self-service, and AI. I bring that to your business as an outside set of expert eyes. I assess how the work really runs, research the decisions in front of you, and give you an honest recommendation you can act on. If you want it carried out, I can help with that too.
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I find where AI would save your team real time and money, and how to use it safely. No platform to sell and no jargon. You get a straight answer you can understand and act on.
See AI services →I map how work really flows, find the bottlenecks and rework, and give you a clear recommendation for a cleaner way to run. Operations, service and support, knowledge, and the people running it.
See advisory services →Weighing a new tool, product, or direction? I research the market and the competitors, lay out build versus buy, and give you a recommendation with the risks named, so you decide with the full picture.
See research services →I translate your requirements for vendors and development teams, represent you in the room, and pressure-test the rollout. You're never sold the wrong thing.
See delivery services →A free call. You tell me what you're solving for and I'll tell you how I can help.
If it's a fit, we set the scope, deliverables, and a fixed price in writing before any work starts.
I dive into how the work actually runs and where the problems are.
You get a prioritized plan you can act on. I can help you carry it out, or hand it to your team.
If you know your field cold and you're weighing a software product or a new venture, I run it in steps: a scoping session to capture your vision and requirements, a feasibility and options study so you decide with the full picture, and implementation advocacy if you build. Each step is scoped and priced before it starts, and you can stop after any one.
"Peter is adept at taking a big picture view of a process or problem, identifying areas for improvement and creating a plan to close identified gaps."
"Peter is a tremendous operational leader... I would recommend Peter to any organization looking to improve their processes to drive better business outcomes."
"Offer him a problem today and he will return tomorrow with a concept solution that normally takes months for others to achieve."
"He'd push past the surface-level fix to ask what a process or knowledge gap was really telling us... he made me a better thinker."