AI Enablement
Where AI actually fits in your work, and how to use it safely. Vendor-neutral, no platform to sell.
AI opportunity review.
I find the two or three places AI would actually save your team time,
ranked by effort and payoff.
You get a clear plan you can act on, with or without me.
AI agent or automation pilot.
I design and build a working AI assistant for one specific workflow,
scoped so you can see it earn its keep before going further.
AI adoption program.
A time-boxed rollout: training, usage measurement, and iteration so the
tool actually gets used.
AI risk and governance readiness.
Guardrails so nothing unsafe ships on its own: where humans stay in the
loop, what gets recorded, and a prioritized fix list.
AI capabilities workshop.
A half or full day teaching your team to use AI in their actual work,
with customized exercises built from your workflows. You leave with a prioritized
list of where AI fits and how to start.
Advisory & Strategy
Assess how a business or function actually runs, find the opportunity or the break, and recommend the path. Operations, service and support, knowledge, and the people running it.
Operations & process review.
I map how work really flows, find the waste and rework, and recommend a
cleaner way to run it.
Work like this has cut transfers 20% and contacts 9% on a team.
Support & self-service assessment.
I find where a help center or self-service could cut the questions
reaching your team, and what it would take.
Guided to a 7% drop in contacts, ~90% of visitors never needing to follow up.
Content & knowledge strategy.
I evaluate how your content is created, maintained, and used across
the organization, then lay out what a clean, governed content system looks like.
Built a 200+ article public help center and a 4,000-article internal knowledge base.
Operating model, metrics, and support-function design.
How a service or operations function should be structured, what to
measure, and a launch plan your team can run.
Escalations and voice-of-customer design.
Intake and triage for hard cases, and a feedback program that routes
what customers say to the people who can fix it.
Leadership and hiring process design.
Supervisor onboarding, manager development, and structured interviewing
so the people side keeps up with the process side.
Go-to-market advisory.
Package and price your own expertise into offerings your market will
buy, such as taking a proven program to other organizations.
Advisory retainer.
An ongoing outside set of expert eyes for a founder or operations lead.
A standing call each month and someone to think the hard calls through with, within
a set block of hours.
Research & Analysis
For the decision in front of you: does the idea hold up, what's already out there, and what should you do about it.
Feasibility & options study.
Does the idea work, for whom, and at what cost? Market and demand,
competitors, the compliance picture, build versus buy, and options with a straight
recommendation.
Market & competitor analysis.
Who else is in the space, what they charge, and where the gaps are.
Build-versus-buy analysis.
License, configure, or build your own, laid out with honest tradeoffs
and a recommendation.
Idea stress-test & business case.
I pressure-test a concept and hand you a defensible business case with
the risks named, not hidden.
Vendor selection advisory.
I evaluate candidate vendors and platforms against what you actually
need and recommend the fit.
Implementation & Delivery Advisory
Help making it real without becoming your dev shop. I sit on your side of the table through the build.
Requirements translation.
I turn your vision into a plan and specification a vendor or development
team can build from, so nothing gets lost between you and them.
Vendor and dev-team representation.
Selection criteria, service levels, quality checks, and honest translation
both ways, so you're never sold the wrong thing.
Rollout & readiness review.
Before you onboard a big customer or launch new software, I pressure-test
whether you're actually ready and flag what will break.
Delivered readiness across dozens of enterprise implementation projects.
Testing and rollout validation.
Test strategy, workflow validation, and defect tracking so the launch
lands the way it was supposed to.
Change management for new tools.
The people side of a rollout, so the thing you paid for gets used.
Knowledge base and procedure build-out.
Stand up, move, or reorganize a knowledge base, and turn tribal knowledge
into written procedures your team and your AI tools can rely on.
Workshops
A day in the room, with prep beforehand and a written action plan afterward.
Process workshop facilitation.
I prep the workflow analysis, build the agenda, and run the on-site session
with your cross-functional leaders. We drive to decisions, and you get a written
action plan out of it.
Facilitated process-improvement workshops for 20+ senior leaders.
AI capabilities workshop.
Half or full day, built from your real workflows. Listed under AI Enablement above.
Quick win: business collateral
Often the fastest, lowest-cost place to start together.
Sharpen how you present the business.
Clear one-pagers, service and pricing menus, and proposals that explain
what you offer and help you win the work.
A website that works for you.
A clean, fast-loading site that presents your business well. I handle
the domain, hosting, and search indexing so you own everything when we're done.
Interactive tools like calculators or assessments if you need them.
How pricing works. Fixed-price deliverables, not hourly. Every
engagement gets a written statement of work with the scope, timeline, deliverables, and
price before anything starts. Retainers are a set block of hours per month, not
unlimited. You can stop after any phase with no obligation to continue.